"An outstanding training practice"
University of Birmingham December 2010
Friends and Family Test - Have your say to improve your care
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. It doesn’t take long. A copy of the Friend and Family Tests can be found under Quick Links or please collect a form from reception.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.
If you have travelled from Sierra Leone, Guinea, Nigeria, Senegal or Liberia within the last 21 days and are now experiencing the following symptoms:
Diarrhoea and vomiting
In line with the National Policy and as a precautionary measure to protect other patients:
Please DO NOT enter the premises
Please return directly home
Telephone the surgery where arrangements will be made for you to speak to a doctor to discuss your recent travel history and symptoms
The doctor will liaise with both the hospital and you, keeping you informed what you need to do.
If in doubt: RING 111
Wychbury Patient Participation Group and Wychbury Medical Group
- Patient Survey 2014
Participation Group and Wychbury Medical Group annual survey has now been added to the website. Please click the SURVEY REPORT link on the right hand to view the survey results for 2014 and the results for the 2013 and 2012 survey.
The Next Meeting of the Patients Participation Group (PPG) will be at the Wychbury Medical Centre 121 Oakfield Road, Stourbridge DY9 9DS on Monday the 19th January 2015 starting at 6:45pm.
Changes to Telephone Number
Please be advised that with effect from the 20th August 2012 the practice will introduce an additional telephone number for patients to call for all services except appointments.
Appointments - 01384 322300
General Enquiries - 01384 322333
The reason this change which our phone system works. The appointment line will provide a more basic service with a short queue or engaged tonehas been made is to provide a better service to patients and improve efficiency in the way in. The new number will offer the options for Home Visits, Prescription Queries, Results and Queries, Secretaries and District nurses.
Summary Care Record Project
The practice is participating in the Summary Care Record Project and will be amongst the first practices in the area to create Summary Care Records.
The Summary Care Record will be used in emergency care settings, like the Walk in Centre, or A&E. The date for record creation in this practice will commence on 27th September 2011.
The record will contain Medication, Allergies, Adverse Reactions.
In future it may be added to with further information such as diagnosis, End of Life Care Plan and information concerning blood transfusion preferences.
Should you feel you do not wish to have a Summary Care Record created, please speak to one of our reception staff who will advise you of what you must do.
In addition to Summary Care Record creation, you can apply for an Advanced Healthspace account. This will allow you to view your own Summary Care Record for an internet enabled computer.
It can be useful when you go on holiday outside the country; if you have to visit a doctor or hospital.
Please speak to one of our reception staff for information on how you can apply to an Advanced Healthspace account or refer to the posters dotted around the practice.
As a practice we are trying to play our part in using antibiotics only where necessary and likely to be of benefit. If you have Cystitis type symptoms, you may be asked to bring a urine sample before being prescribed antibiotics, as research shows that up to half of all cystitis episodes are not associated with infection, and maybe a result of temporary inflammation in the bladder which will settle within a few days.
The practice has started a texting service. We hope this will be a benefit to our patients. Initially this will be used as an appointment reminder service to patients. You will not be able to contact the practice using this system at present. For this system to be a success please let the surgery know your mobile number. There are contact sheets to fill in over all 3 sites. There is an option to opt-out of this service. Please speak to reception for further details.
Blood Pressure Monitoring
Did you know there is a blood pressure machine in the waiting room for patients to use? It will give you a printout of your blood pressure which may be useful for when you see the doctor, practice nurse, or even just for your own information.. If you need any help to use the machine, please ask at reception.
The practice has a number of blood pressure machines available for home loan. If you would like to take advantage of this service, please ask at reception. The machines can be borrowed for up to a week at a time.
(Site updated 29/01/2015)