Confidentiality & Medical Records
Any information given to a doctor, nurse or member of the practice team will remain totally confidential. This also applies to any medical consultation, test, investigation or treatment. All members of staff are asked to sign a confidentiality agreement when joining the practice. Any outside requests for information will only be given out with your written permission.
You have the right to see your medical records subject to any limitations in the law. Patients requesting to access health information will receive acknowledgement of their request within 21 days. If it appears likely that compliance will take longer than 40 days, the applicant should be informed and an explanation of the delay provided. All requests for information should be made to the Practice Manager in writing.
Complaints
We operate an in-house complaint procedure as part of the National Health Service complaints system. Should you have any dissatisfaction with our service, we would welcome the chance to discuss this with you. All such complaints and queries should, in the first instance, be addressed to the practice manager.
Zero Tolerance
This practice supports the Government’s NHS Zero Tolerance zone campaign.
Violent or abusive patients will be struck-off the GP’s list and reported to the Local Primary Care Trust (PCT).
We ask that you treat GPs and staff at the practice properly without violence and abuse. For more information please go to www.nhs.uk/zerotolerance