Practice Policies

 Confidentiality & Medical Records

Any information given to a doctor, nurse or member of the practice team will remain totally confidential. This also applies to any medical consultation, test, investigation or treatment. All members of staff are asked to sign a confidentiality agreement when joining the practice. Any outside requests for information will only be given out with your written permission.

You have the right to see your medical records subject to any limitations in the law. Patients requesting to access health information will receive acknowledgement of their request within 21 days. If it appears likely that compliance will take longer than 40 days, the applicant should be informed and an explanation of the delay provided. All requests for information should be made to the Practice Manager in writing.

Zero Tolerance Policy

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

Complaints Procedure

We operate an in-house complaint procedure as part of the National Health Service complaints system. Should you have any dissatisfaction with our service, we would welcome the chance to discuss this with you. All such complaints and queries should, in the first instance, be addressed to the appropriate team manager this can be by telephone, face to face or in writing.

Complaint Leaflet

Accessible Information Standard


The Practice has put in place arrangements which ensure there are effective communications systems for all our patients.

In line with this requirement please let us know if we can improve communication for you; this may be through information being provided in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language or translation services please let us know, so we can record your preference. You can call us on 01384 322300

How We Use Your Information

We are required by law to report certain information to the appropriate authorities. Anyone who receives information from us is also under a legal duty to keep it confidential.


How We Use Your Information Leaflet

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