As part of our service, Wychbury Medical Group offer telephone consultations to patients. These can be pre-booked in the same way as our face-to-face consultations are. Such booked telephone consultations can be useful in the following scenarios:
· Follow-up discussions or advice relating to previously seen or existing conditions.
· Medication reviews where the existing prescriptions are straightforward.
· Discussion of test results.
· Fit Note Issue / Reissue (Although a subsequent face-to-face consultation may be required)
· Discussions re: the suitability of, or reactions to medication.
· Discussions of an administrative nature, such as choice of provider or clinical procedure.
· Instances where the clinician has suggested a telephone call as being suitable.
There are instances whereby a telephone consultation may not be an appropriate method of accessing healthcare. These include:
· Where the clinician considers that an examination should be made.
· Where the clinician considers that there is a degree of risk involved in a remote consultation.
· Where the patient is abroad. This effectively would be a consultation in another country where the clinician may not be licensed to practise, and where he / she may not be insured. Patients should be advised in these circumstances to seek help locally and through their travel or health insurer.
· Where the clinician’s ability to monitor or provide follow-up care is compromised.
· Where the clinician is aware that the patient may have communication difficulties (e.g. deafness or speech problems) or where there is reason to believe that the patient may have difficulty in understanding.
· Where the use of telephone or other remote means may be insensitive to the emotional or similar needs of the patient.
The clinician will ring back at approximately the time indicated, but this is dependent on other clinical priorities. This would normally be within 30 minutes of the time either way.
- The clinician will attempt to call only twice. If unanswered, there will be no further attempt unless the call made was outside the time range. Any failed encounters of this kind should be documented in the patient’s records.
- No messages will be left on answering machines or with a third party.
- We would ask that patients who have not received a call from the clinician within 45 minutes of the scheduled time contact the surgery on 01384 322300.